Purchasing Guide

1. USER REGISTRATION

To speed up your purchases, you can register on Rubinetteria.com in a few simple steps. You will need to supply your first name, surname, address, fiscal ID code, email address and a password, which you can change at any time.

You will receive a welcome email with your credentials.

In your account, you can check the status of your orders, download invoices, upload planning projects for lower rate VAT etc., manage your list of favourites, and update and/or change your personal details and delivery addresses. Once registered, you will no longer have to type the delivery address and the other data required at every purchase, since they are already registered in the portal. However, even after registration you can enter a different delivery address or change the one provided at any time.

2. CART

It's easy to purchase on Rubinetteria.com: just navigate through the product categories and choose the one you wish to purchase. In the product information, you can view details and illustrations of the products, and then add the product to your cart by clicking the button provided. Products can be added to and removed from the cart at any time until you finalise the order.

On each image, you can:

- view the technical data,

- add the product to the cart,

- add the product to your favourites.

3. PURCHASE

To proceed to purchase, select the CART. You only have to choose the payment method, enter the planning projects for tax deductions or low rate VAT if relevant, check any delivery costs and click "PURCHASE". This will automatically display a “SUMMARY” of the items you have chosen, and you simply click “SEND YOUR ORDER”.

If you pay by credit card, you will automatically be redirected to the CartaSi XPay secure payment platform, on which you will enter your data.

4. PAYMENT METHOD

The payment methods available on Rubinetteria.com are:

CREDIT CARD: using the CartaSi XPay secure payment system.

PAYPAL: if you have a PayPal account you will be able to pay quickly and easily, or you can create an account at the time of purchase.

If you decide to pay on-line by credit card, this is risk-free. Credit card data are encrypted during transmission and are handled directly by our chosen payment platform.

BANK TRANSFER IN ADVANCE: we will start to prepare your order when the bank transfer is actually accredited to the current account held by:

ACQUATICA Spa

Banca Popolare di Sondrio – Palazzolo s/O (Brescia) branch

IBAN   : IT 66 R 05696 54900 000002090X28

SWIFT : POSOIT22

5. RIGHT OF WITHDRAWAL-RETAIL CONSUMER

For all forms of distance sale, Italian law entitles you to return the product within 14 calendar days and receive a full refund.

You will be required to pay the relative delivery cost for return of the product, and you will not be refunded the delivery costs, any packaging costs and any other supplementary charges stated at the time of purchase.

To learn more, please visit the Returns and Withdrawals page.

N.B.: Customers who purchase with a VAT registration number cannot exercise the right of withdrawal.

The products we sell are new and original and are sourced from trusted suppliers.